• Call Us (01902) 351666 | 272 Willenhall Road, Wolverhampton, WV1 2GZ

  • Appointments

     
    By Telephone
     
    Requests for an appointment can be made via the telephone between 8:30am - 6:30pm every weekday Monday - Friday.
     
    We offer 10 minute appointments for Doctors and 15 minute appointments for Nurses. Some appointments may require longer and this will be discussed at the point of booking.
     
    The telephone numbers for appointments are:
     
    01902 351666  Mayfield Medical Centre
     
    01902 784784  Bushbury Surgery
     
    In Person
     
    You can visit the practice between 8:30am - 6:30pm every weekday Monday - Friday and speak to the receptionist to make an appointment.
     
    How to Cancel
     
    If you can no longer keep your appointment you must contact the appropriate surgery to cancel your appointment. If you fail to cancel your appointment you will waste a valuable appointment that could have been used by another patient.
     
    The telephone numbers for appointments are:
     
    01902 351666 Mayfield Medical Centre
     
    01902 784784 Bushbury Surgery
     
    You can also cancel your appointment online if you have registered to use our online services.
     
    If you are running late you must also contact the practice to inform reception of your delay. If you are more than 10 minutes late for your appointment the clinician reserves the right not to see you and you will have to make another appointment.
     
    Same Day Appointments
     
    The practice operates a system of same day appointments. If you are feeling unwell you can contact the practice from 8:30am and be offered an urgent appointment on the same day of calling. You will not routinely be offered a choice of doctor if you are unwell and need to be seen on the same day. Once the practice is at capacity for the day any further urgent appointments will need to be triaged. We currently offer a telephone triage service where you can be called back by a clinician on the same day.
     
    Routine appointments
     
    Each doctor at the practice offer routine appointments available to book up to four weeks in advance with new appointments being released each day to ensure availability. Please note that routine appointments are subject to demand and individual doctor availability. We will always try our very best to find the appointment that suits your needs.
     
    Chaperone
     
    All patients are entitled to have a chaperone present for any consultation, examination or procedure where they consider one is required. The chaperone may be a family member or friend, but on occasions a formal chaperone may be preferred. Patients are advised to ask for a chaperone if required at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations. All staff are aware of and have received appropriate information in relation to this. All trained chaperones understand their role and responsibilities and are competent to perform that role. For further information see the full Chaperone Policy.
     
    Private Conversation
     
    Whilst you are in surgery you can request to speak about any matter in private and in confidence. We have facilities available so if you wish you can discuss your matter in a more confidential way and setting.
     
    Do I need to see a Doctor or a Nurse?
     
    A doctor appointment is a valuable resource and we want to try and utilise these for the patients who need them the most. We ask that patients carefully consider 'do I need to see a doctor for this?' At the practice we have one highly skilled advanced nurse practitioner, two practice nurses and a health care assistant who are all able to help with many routine matters especially those related to long term conditions such as Asthma, COPD, Diabetes, Heart Disease and many more. All of our clinicians have special interests and you will find that for your long term conditions such as Asthma, COPD, Diabetes and Heart Disease that it is the nurses that will specialise in these areas and help you manage these conditions. The practice admin team are available to help with queries related to hospital referrals and prescriptions. For your test results we ask that you call the surgery after 2pm. Our practice website has further information on General Health Advice and Common Medical Conditions.
     
    Your local pharmacist can help with self-help, common conditions, your medication and long term medical conditions and are available with more detailed advice.
     
    When the practice is closed, for any health problem advice and details of other health services, contact NHS 111, 24 hours a day. Call  111 or visit: NHS 111 Website
     
    Online Appointments
     
    As a practice we offer you the choice of booking and cancelling your appointments online via your Mobile Telephone or Personal Computer using your Internet Browser. We use a safe and secure system called Patient Access which is linked directly into our clinical system here at the practice. If you wish to register for this service you can do so via the link or image below. Or if you wish you can contact the practice for more information and details on how to register. Please click either the link or image below to be directed to this page. 
     
    Wolverhampton Unity Hub
     
    Outside of our own extended hours we can offer evening and weekend appointments via our Unity hub in Wolverhampton. Please call us or speak to reception for more details about this service. Click here for opening times for this service.